Week2 A: Communication between Business & Consumer

 With most businesses having a social media of some sort, customer support has become significantly easier to problem solve. Where before you would have to walk into the store or call for assistance, now all you need to do is send a message and explain the issue. Some businesses have employees specifically for answering questions and concerns in a chat, something I have used several times for services such as spotify and xbox one. 

As for small businesses I can only imagine that having a social media would make customer satisfaction much more guaranteed. If there is a malfunction, misunderstanding, or what have you, it is very easy to get a hold of the business owner via a direct message and you can communicate directly with them there. This saves both a trip back to the store and a yelling match where you demand for the manager (as I'm sure we've all seen at least one viral Karen). 

Even though I reach out to customer support, or the owner if I can, to address questions and concerns with the product I'm interested in, I usually don't leave reviews. Unless I have new information that a future customer should know, anything positive or negative about the business has probably already been said by someone else. Sometimes at the end of our conversation a satisfaction survey will be requested, and I will at least do that. I'm a bit of a penny pincher, so I'm not really buying from places that could use some feedback. Target certainly doesn't need any reviews from me. That said, if I find something that I agree with or that brought new information about the product to light, I will upvote the review.

Unless I feel like I've been scammed, I try to be fair and understandable in my criticisms. I try to word my issues in a constructive way, rather than try to bring the person/product/company down. I can have a bit of a temper sometimes, but having worked 3 years in food and beverage has desensitized me to customer's wrath; I would take any and all criticism with a grain of salt, because I've found that the famous saying "the customer is always right", is more often than not, wrong. I would appreciate helpful feedback and positive reviews on my product, and make sure they know how grateful I am to ensure they would be comfortable buying from me or my company again.

I've left positive reviews for the customer service staff at both spotify and xbox on the playstore app; I get issues with these two platforms often, but they are always friendly and help out very quickly, even at odd hours of the night.